DevOps & Cloud Support Engineer

Right Stakes · Islamabad, Pakistan

FULL TIMEPKR1.34 – PKR2.01 / yr

Job Description

Positions: 6

Shift: Night Shift

Location: Islamabad (On-Site)

1 to 2 years of experience in cloud support, DevOps, system administration, or a related technical role.
Hands‑on knowledge of AWS services such as EC2, S3, IAM, VPC, RDS, Route 53, CloudWatch, OS level Patching and Backups. Knowledge of Azure and GCP is a plus.
Good understanding of Linux administration and basic troubleshooting of servers, services, storage, and permissions.
Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, HTTP/HTTPS, ports, firewalls, VPNs, Routing, Switching and load balancers.
Experience with monitoring, logging, and alerting tools such as Amazon CloudWatch, Prometheus, Grafana, ELK Stack, DataDog, splunk or similar platforms.
Familiarity with CI/CD tools such as Jenkins, GitHub Actions, GitLab CI/CD, or AWS CodePipeline.
Basic knowledge of Docker, containers, virtual machines, and cloud infrastructure concepts.
Familiarity with Infrastructure as Code, configuration management, or scripting tools such as Terraform, CloudFormation, Ansible, Bash, or Python is preferred.
Understanding of incident handling, support tickets, escalation procedures, and service‑level targets.
Strong troubleshooting, documentation, communication, and teamwork skills, with willingness to work in rotating shifts or on‑call support when required.
AWS certification or relevant Cloud or DevOps certification will be preferred.

Provide Level 1 operational support for AWS cloud infrastructure, DevOps tools, and hosted applications.
Monitor infrastructure, applications, services, and deployment pipelines using monitoring, logging, and alerting tools.
Respond to alerts and support tickets, perform initial troubleshooting, document findings, and elevate complex issues to senior engineers.
Review system and application logs to identify service failures, performance issues, and recurrent errors.
Perform routine operational tasks, including health checks, service restarts, storage monitoring, backup verification, and resource status reviews.
Assist with AWS access management, IAM permissions, and basic account administration according to approved procedures.
Support CI/CD pipelines and help investigate failed builds, deployments, and environment‑related issues.
Assist with Docker‑based applications, cloud provisioning, patching, configuration management, and Infrastructure as Code tasks.
Maintain support tickets, runbooks, troubleshooting guides, knowledge‑base articles, dashboards, and operational reports.
Participate in incident reviews, identify opportunities for automation and reliability improvements, and complete training toward Level 2 support and SRE responsibilities.

Market Competitive Salary
Personal and Family Medical Insurance
Personal Life Insurance
Parental Medical Insurance
Personal and Family OPD
Weekly Meal
Paid Technical Certifications
Work equipment like Laptop, Headset and other devices will be provided by the company.
Annual trips
Recreational Activities
Public Holidays
Paid Leaves
EOBI

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