Client Services Representative I

Dominion Payroll · Richmond, Virginia

FULL TIME

Job Description

Looking for more than just a job? At Dominion Payroll, we're building something special-a high-growth, high-energy team that actually enjoys working together. If you're tech savvy, professional, quick to learn, and not afraid to pick up the phone, keep reading. If you're the kind of person who chases solutions instead of waiting for them... you'll fit right in here. Why Dominion Payroll? We're not your typical payroll company-we're the alternative to the big, corporate giants.

12x Inc. 5000 honoree (yes, we grow fast)

99% client retention + industry-leading NPS

Cutting-edge, proprietary payroll & HR tech

Locally owned, people-first culture

Real growth opportunities (we promote from within-often)

What You'll Do

You'll be the go-to problem solver for our clients-equal parts payroll expert, investigator, and relationship builder.

Retrieves payroll information from clients, by phone, email and other means, prepares reports for client's review, and processes requests in a timely and accurate manner. Researches, analyzes, and resolves payroll-related problems or questions directly with clients. Maintains payroll operation by following policies and procedures; reporting needed changes. Protects payroll operation by keeping information confidential Contributes to team effort by accomplishing goals and related results to meet daily and weekly deadlines Meet and maintain established ticket metrics with supervision, exposure, and experience with client phone calls. Establish and build healthy working relationships with clients, vendors, and peers. Updating all client employee information, deductions, earnings, salary, direct deposits, etc. as requested by client. Hit performance metrics while juggling multiple priorities in a fast-paced environment What We're Looking For This role is perfect for someone who brings energy, grit, and curiosity to the table.

Professional, articulate, and customer-focused

Tech savvy with strong Microsoft Office skills

Fast learner who thrives in a high-growth environment

Not afraid to pick up the phone and solve problems head-on

Positive attitude with a "go-getter" mindset

Relentless problem solver-you don't quit, you figure it out

Organized, detail-oriented, and able to multitask

Payroll experience or knowledge of tax/wage laws is a bonus Our Culture We don't just talk about culture-we live it.

GSD - We take action, move fast, and follow through

Rise Above - We push past challenges, expectations, and limits to be our best

Passion - We bring energy and purpose to everything we do

Excellence - We don't settle-every detail matters

Community - We show up for each other and the communities we serve

Create Culture - We build an environment where people thrive, grow, and enjoy the ride

DP No Se Vara - We don't get stuck-there's always a way, and we find it Perks &

Benefits

This is where things get fun:

Freedom to work from home 2x/week

401(k) with strong company match

Generous PTO + paid holidays

16 hours of paid volunteer time

Monthly happy hours + team events

Dog-friendly office days

Friday lunches (yes, really)

Early close at 4PM on Fridays

Wellness & employee assistance programs

Dominion Payroll is an equal opportunity employer committed to building a diverse and inclusive team. If you want a role where you can learn fast, grow quickly, and make a real impact, this might be your next move.

Company	Dominion Payroll
Location	Richmond, Virginia
Type	FULL TIME
Niche	Office and Administrative Support Occupations

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Client Services Representative I

Job Description

What You'll Do

Benefits