Dutch Wonderland Food and Beverage Ambassador - Winter Wonderland

Herschend Corp. · Lancaster, Pennsylvania

FULL TIME

Job Description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave-and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service-what we call Heartspitality®-the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. Job Description Summary Are you passionate about quality fun and delicious food? Do you enjoy working in a fast-paced, team environment? If you are ready to contribute to a quality guest experience, the Food and Beverage department may be the place for you! The Ambassador is responsible for preparing food items over hot equipment and maintaining kitchen organization and cleanliness according to the specifications provided by management. This position focuses on delighting the customer by preparing food in a timely manner and ensuring quality product. We are currently looking for a: Dutch Wonderland Food and Beverage Ambassador - Winter Wonderland Roles & Responsibilities: Role & Responsibilities

Greet customers, assist with questions, and manage accurate transactions to provide an engaging customer experience
Perform opening and closing procedures related to the assigned Food & Beverage location and as directed by team leads and shift supervisors
Set up and breakdown of workstation
Responsible to adhere to all applicable labor regulations and guidelines, including scheduled start and end times, break schedules and consecutive days worked
Prepare food following proper procedure and safety guidelines using fryers, grills and other professional kitchen equipment
Prepare food items according to menu specifications, portion sizes and proper cooking temperatures
Ensure all food product specifications and procedures are followed during preparation
Maintain cleanliness of kitchen equipment: refrigeration, fryers, griddles, ovens, outdoor grills, food warmers, soda fountains, etc.
Store and rotate stock and food items within assigned work locations Maintain a safe work environment, according to company and external inspection standards
Replenish condiments, beverages, and food supplies while maintaining a clean work area
Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
Monitor product quality and communicate shrinkage/waste to the lead and/or supervisor
Provide excellent customer service
Conduct transactions while ensuring all handling procedures are followed - including credit and refund transactions, loss prevention
Quickly and politely respond to and resolve guest questions and concerns
Follow all proper Personnel Protective Equipment guidelines when working around food preparation equipment

· All other duties assigned by leadership Education and

Experience

· No education requirements for this role

· 1+ year of previous culinary work experience at a food service or restaurant preferred but not required Language: Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus. Requirements

Must be at least 18 years of age to comply with PA Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from your scheduled shift
Ability to comply with all uniform policies
Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to follow direction, multi-task, and work as part of a team as well as independently
Ability to use kitchen equipment and accessories in a safe and effective manner
Ability to keep the kitchen areas neat and organized
Ability to use step stools, as needed

· Ability to safely utilize knives and other food preparation equipment, as needed Physical Requirements

Ability to stand, walk, and remain on feet for majority of the workday
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to withstand heat and humidity from the food preparation equipment

· Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more Working Conditions

This role will be based in one or more food stall and/or restaurant locations throughout the park, with exposure to both indoor and outdoor environments
Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
Subject to constant repetitive motion, high noise levels, and heavily populated environments Team member benefits: Do not miss the chance to spark your career now!

Company	Herschend Corp.
Location	Lancaster, Pennsylvania
Type	FULL TIME
Niche	Sales and Related Occupations

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Dutch Wonderland Food and Beverage Ambassador - Winter Wonderland

Job Description

· All other duties assigned by leadership Education and

Experience

· No education requirements for this role

· 1+ year of previous culinary work experience at a food service or restaurant preferred but not required Language: Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus. Requirements

· Ability to safely utilize knives and other food preparation equipment, as needed Physical Requirements

· Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more Working Conditions