Experience Team Member

Harrison Leisure · Thirsk, England, United Kingdom

FULL TIME

Job Description

The Experience Team Member plays a vital frontline operational role, working under the direction and supervision of the Experience Manager (or General Manager).

This role carries no management or supervisory responsibilities and is focused on executing delegated daily tasks, guest reception, administrative processing, and frontline owner support.

Duties will include

Execution of Operational Tasks

Carry out daily work schedules and delegated tasks assigned by the Experience Manager or General Manager.
Support guest check-ins and check-outs efficiently, ensuring accurate booking processing.
Greet guests warmly, deliver front-of-house service, and handle routine daily inquiries.

Owner and Contractor Support

Assist owners with routine administrative tasks, warranty work follow-ups, aftersales queries, and compliance testing schedules (gas/electric) under managerial guidance.
Act as the daily operational point of contact for external contractors regarding owner and accommodation works.
Support the hosting and setup of owner events and park activities as directed by management.

Administration and Housekeeping Coordination

Liaise directly with cleaners and linen providers on a daily basis to ensure holiday accommodation is prepped for arrivals.
Assist the park and accounts teams with processing purchase orders, raising receipts, and logging invoices.
Maintain accurate booking records, answer incoming phone calls, and manage routine office administration.

Skills Required

Ability to take direction well, execute delegated tasks, and work as part of a team.

· Excellent customer service and frontline communication skills.

Strong organisational and administrative multitasking abilities. Qualifications/

Experience

Relevant customer-facing experience within hospitality, customer service, or tourism preferred.

As an employer, we are committed to providing a supportive, fair and well‑structured working environment. Our approach is shaped by our core values of Family, Sustainability, Integrity and Quality, and we reflect these in the way we support both the people we employ and the families we work with.

Family

We aim to create a respectful and welcoming atmosphere where our team members feel valued and included. We believe in loyalty, continuity and working together to ensure the best possible experience for the children and families we support.

Sustainability

We are mindful of our impact on the community and the environment. We work responsibly and encourage efficient use of resources, with a focus on creating long‑term, positive outcomes for families and our wider surroundings.

Integrity

We are committed to transparency and honesty in all aspects of employment. We build trust through clear communication, doing what we say we will do, and maintaining professional, reliable working relationships.

Quality

We strive for high standards in the support we provide. We focus on doing the basics well, consistently, and are committed to providing the best possible experience for the child, the family and our staff. We invest in good training, safe practices and a positive culture where everyone can do their best work.

We anticipate a potential start date from 4th January 2027 for this candidate successful in this post.

Company	Harrison Leisure
Location	Thirsk, England, United Kingdom
Type	FULL TIME
Niche	general

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