Field Service Technician

HCLTech · Waco, Texas

FULL TIME

Job Description

Our company is a leading provider of innovative solutions in the field of Healthcare and IT. We are committed to delivering exceptional customer service and technical expertise.

Job Summary

The FSO Technician is responsible for deskside and field support for end users. The role includes device deployment, incident/request resolution, asset handling, and on-site technical assistance to ensure clinicians and business users can work without interruption.

Key Responsibilities

Provide deskside and remote support for Windows and Apple laptops/desktops
Troubleshoot and resolve issues related to Google Workspace / O365 / collaboration tools
Perform device imaging, staging, deployment, and post-deployment validation
Configure, support, and troubleshoot end-user devices and peripherals
Support mobile devices (iOS/Android), enrollment, and basic MDM troubleshooting
Diagnose and resolve hardware, OS, and application issues
Manage tickets in ServiceNow or similar ITSM tool including updates and closure
Follow ITIL processes for incident, request, and asset handling
Assist with new-hire onboarding (accounts, devices, access coordination)
Ensure accurate asset assignment and updates in the asset management system
Perform asset tagging, inventory counts, and stockroom organization
Coordinate depot/vendor repairs and warranty replacements
Adhere to SLAs, security policies, and compliance standards required in healthcare
Participate in rotational on-call and after-hours support when required

Required Skills and Qualifications

2–3 years of experience in deskside / field support / EUC support

Strong knowledge of Windows 10/11 and basic Mac support

· Experience with ServiceNow or similar ticketing systems

Working knowledge of networking basics (TCP/IP, Wi-Fi, VPN)

· Excellent troubleshooting and customer service skills

Ability to work independently or as part of a team in clinical environments
Ability to lift and move IT equipment as needed

Additional Qualifications (Preferred)

Certification in relevant field (e.g., HVAC, electrical, etc.)

Experience with [specific equipment or software]

Benefits

Competitive salary and benefits package

Opportunities for professional growth and development

Supportive and collaborative work environment

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation

Company	HCLTech
Location	Waco, Texas
Type	FULL TIME
Niche	Full-time

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