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Belcan · Newton, Iowa
End‑User Device Support
- Troubleshoot and resolve issues with laptops, desktops, monitors, docking stations, and peripherals.
Printer & Scanner Support
- Install, configure, and maintain printers, scanners, and multifunction devices, including coordination with vendors when needed.
Software Installation
- Install, update, and configure approved software applications following organizational standards and security policies.
Hardware Deployment
- Prepare, image, and deploy new devices; perform hardware upgrades and replacements.
Inventory Management
- Track IT assets, maintain accurate inventory records, and support lifecycle management of equipment.
Ticket Management
- Respond to and resolve service requests within defined SLAs using the organization's ITSM platform.
User Support & Training
- Provide guidance to employees on device usage, basic troubleshooting, and security best practices.
Collaboration
- Work closely with network, security, and systems teams to escalate issues and support broader IT initiatives.
Compliance & Security
- Ensure all devices meet security, patching, and compliance requirements.
End‑User Device Support
- Troubleshoot and resolve issues with laptops, desktops, monitors, docking stations, and peripherals.
Printer & Scanner Support
- Install, configure, and maintain printers, scanners, and multifunction devices, including coordination with vendors when needed.
Software Installation
- Install, update, and configure approved software applications following organizational standards and security policies.
Hardware Deployment
- Prepare, image, and deploy new devices; perform hardware upgrades and replacements.
Inventory Management
- Track IT assets, maintain accurate inventory records, and support lifecycle management of equipment.
Ticket Management
- Respond to and resolve service requests within defined SLAs using the organization's ITSM platform.
User Support & Training
- Provide guidance to employees on device usage, basic troubleshooting, and security best practices.
Collaboration
- Work closely with network, security, and systems teams to escalate issues and support broader IT initiatives.
Compliance & Security
- Ensure all devices meet security, patching, and compliance requirements.
Experience supporting laptops, desktops, printers, scanners, and related hardware.
Strong knowledge of Windows OS, basic networking, and common enterprise applications.
Familiarity with imaging tools, device management platforms, and ITSM ticketing systems.
Ability to diagnose hardware and software issues efficiently.
Experience supporting laptops, desktops, printers, scanners, and related hardware.
Strong knowledge of Windows OS, basic networking, and common enterprise applications.
Familiarity with imaging tools, device management platforms, and ITSM ticketing systems.
Ability to diagnose hardware and software issues efficiently.
We provide a competitive pay and benefits package. This position is offering a salary range of $60,000-$72,0000 Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
www.belcan.com
Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Details
| Company | Belcan |
| Location | Newton, Iowa |
| Type | FULL TIME |
| Niche | Full-time |
| Salary | $60,000 – $60,000 / yr |