Senior Relationship Manager

Standard Chartered Bank · Bangalore, India

FULL TIME

Job Description

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Key Responsibilities

Business Driver
• Achieve team sales target and increase sales productivity
• Segment focus, customer focus needs-based selling
• Achieve preferred segment relationship penetration, multi-product selling or bundles around anchor product (assets, wealth etc). All relevant internal and external certification to be completed prior to referring / selling wealth products.
• Arrange / create sales activities
• Build and manage relationship with business partners / intermediaries / channels
• Fulfills corporate employees' banking needs including payroll and other retail products
• Drive the Employee Banking one bank agenda
Customer Experience
• Ensure sales team has the right culture and attitude
• Operational quality - manage sales controllable error, rejection, approval rate, TAT etc.
• Engage Credit & Operations and other relevant stakeholders for smooth approval and customer on-boarding experience
• Manage customer experience
People Management
• Lead and engage team of 5-7 Asst Mangers / Managers
• Proactive performance/scorecard management - motivation & retention of talent
• Train and Coach the team
• Upgrade people management skill constantly

Risk Assurance
• Ensure CDD, MLP & TCF diligence
• Zero tolerance - Fraud, Mis-selling
• Discipline in HR and training related matters
• Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices
• Adhere to operational risk controls and procedures in day to day sales management
• To ensure no adverse findings in internal / external audit, governance and compliance review
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

• Director, Business Development, Employee Banking) - People leader role - Sales Team management

Qualifications

• Employee should be Graduate/Post Graduate with Team management experience.

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance , with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us:

Company	Standard Chartered Bank
Location	Bangalore, India
Type	FULL TIME
Niche	finance

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Senior Relationship Manager

Job Description