Manager IT

Oxiliry · Hyderabad, Pakistan

FULL TIME

Job Description

Set the bar. Define what great communication, quality, and ownership look like, and model it every day.
Drive performance. Set clear goals, give honest feedback often, and address gaps quickly.
Build bridges. Work closely with engineering, support, and business teams to get things done.

Own the relationship. Be accountable for how customers feel, from everyday service to tough escalations.
Stay ahead. Keep customers informed before they ask, with clear next steps, owners, and timelines.
Turn feedback into action. Run service reviews that uncover what matters and lead to real change.

Keep it reliable. Oversee secure, stable operations across networks, servers, cloud, endpoints, identity, and backups.
Put ITIL to work. Run incident, problem, change, and request management that works in the real world.
Lead under pressure. Own major incidents from first alert to root cause and permanent fix.
Let data guide you. Track SLAs, satisfaction, and backlog, and act on what the numbers show.

Automate with care. Use AI and automation to speed up troubleshooting, documentation, and reporting, with the right data safeguards.
Fix it early. Spot gaps before they become recurring problems, then measure the results.

Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
8+ years in IT, including 4+ years leading service delivery or IT operations teams.
A proven customer success track record with measurable results.
ITIL 4 Foundation certification and the judgment to apply it practically.
Strong knowledge of Microsoft 365, Entra ID, networking (VPNs, routers, switches, firewalls), cloud, and security operations.
Strong knowledge of RTSP, its applications in CCTV/video monitoring environment and DVR/NVR network infrastructure.
Hands‑on experience with Kaseya, Cacti, Zabbix, and SIEM platforms, plus practical use of AI in IT operations.
A history of coaching teams to communicate better and work more carefully.

#J-18808-Ljbffr