FiveRivers Technologies is looking for a proactive and technically strong Support Engineer to join our team. The ideal candidate will be responsible for troubleshooting technical issues, supporting clients, and ensuring smooth system performance.
Responsibilities
- Responsible for handling all incomingtickets according to defined Service Level Agreements (SLAs).
- Resolve low-to-moderate complexitytechnical issues using defined tools and processes, such as password resets andfunctional customer mapping changes.
- Continuously monitor and maintain the dataingestion pipelines, ensuring data quality (completeness, correctness, andfreshness) post-implementation.
- Diagnose and resolve data-related issues,including missing/empty tables, incorrect transformations, and unexpected dataanomalies.
- Maintain the knowledge base anddocumentation to support both customers and internal team members.
Requirements
- Knowledgeof supply chain processes and a strong understanding of supply chain workflowsin 1-2 ERPs (SAP or Oracle)
- Experiencewith relational databases
- Experiencewith cloud data infrastructure on AWS or Azure
- Monitordata pipeline errors and proactively resolve them
- Familiaritywith DevOps practices, including CI/CD pipelines
- Bachelor’sin Computer Science, Engineering, Data Science, or a related field
- Previousexperience in a support, data engineering, or a related position involvingsupporting a SaaS app providing data management, extraction and analysis
- Ability tolearn systems and business processes quickly
- Ability toexplain technical concepts to non-technical stakeholders.
Location : Business Hub, DHA phase 8, Lahore.
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