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Persistent Systems · Chicago, Illinois
About Persistent:
We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem
Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 24 sequential quarters of growth with $436.5M in Q4 FY26 revenue, up 17.4% Y-o-Y growth. Our 26,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We won th
e 2025 ISG Star of Excellence™ Award for AI and Data Excellen
ce and were named
a Leader in the Everest Group Talent Readiness for Next-generation Data, Analytics and AI Services PEAK Matrix® Assessment 20
2 5.
Role:
Salesforce Delivery Leader (Healthcare/Pharma)
Chicago, IL (preferably around Mettawa)
Position Overview
We are seeking a highly experienced
Delivery Leader
to lead strategic client relationships, executive stakeholder management, and large-scale digital transformation engagements. The ideal candidate will be based in the Chicago area and bring deep experience managing enterprise accounts within the
Healthcare and/or Life Sciences/Pharmaceutical industry , along with a proven track record of successfully delivering and growing
large Salesforce programs .
This role requires a strong blend of executive presence, business consulting, delivery oversight, financial accountability, and growth orientation. The Engagement Director will serve as the trusted advisor to client executives while ensuring successful execution of complex, multi-million-dollar engagements.
Key Responsibilities
Executive Stakeholder Management
Develop and maintain trusted relationships with C-level executives, business leaders, and technology stakeholders.
Act as the primary executive point of contact for strategic client engagements.
Facilitate governance forums, steering committee meetings, executive business reviews, and strategic planning sessions.
Influence customer decision-making through consultative engagement and thought leadership.
Manage stakeholder expectations, communication plans, and client satisfaction initiatives.
Engagement Leadership
Provide overall accountability for the successful delivery of complex transformation programs and managed service engagements.
Lead cross-functional teams consisting of delivery, consulting, Salesforce, data, cloud, and product specialists.
Drive program governance, risk management, issue resolution, and escalation management.
Ensure alignment between client business objectives and delivery outcomes.
Monitor engagement health, delivery metrics, milestones, and customer success measures.
Salesforce Program Leadership
Lead large-scale Salesforce implementations, transformations, and managed services engagements.
Guide solution strategy across Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Health Cloud, and related Salesforce ecosystems.
Collaborate with Salesforce alliance teams and client stakeholders to maximize business value realization.
Ensure adoption of best practices, delivery excellence, and platform optimization.
Healthcare & Life Sciences Advisory
Understand healthcare and pharmaceutical business processes, regulatory considerations, and industry trends.
Support clients in areas such as patient engagement, customer engagement, commercial operations, medical affairs, market access, and digital innovation.
Translate industry challenges into business and technology transformation opportunities.
Financial & Commercial Management
Own engagement P&L, pricing, margin performance, forecasting, and revenue attainment.
Drive account growth through identification of expansion opportunities and strategic initiatives.
Partner with sales teams to develop proposals, statements of work, and account growth strategies.
Support contract negotiations and renewals.
Team Leadership
Mentor engagement managers, program managers, and delivery leaders.
Foster a culture of accountability, customer centricity, and operational excellence.
Drive resource planning, talent development, and succession planning within the engagement organization.
Required Qualifications
15+ years of experience in IT consulting, digital transformation, or professional services.
5+ years in an Engagement Director, Client Partner, Account Director, Program Director, or similar leadership role.
Demonstrated success managing enterprise client relationships and executive stakeholders.
Willingness to work from the Chicago office a minimum of three days per week.
Preferred
Knowledge of healthcare compliance and regulatory environments.
Salesforce Experience
Leadership of large Salesforce transformation programs.
Experience with Health Cloud, Sales Cloud, Service Cloud, Marketing Cloud, or Experience Cloud.
Salesforce consulting partner background.
Salesforce certifications or experience leading certified Salesforce teams.
Critical Success Competencies
Executive Presence
Strategic Stakeholder Management
Client Relationship Management
Business Development & Account Growth
Program Governance
Salesforce Transformation Leadership
Healthcare / Pharma Domain Expertise
Financial Acumen (P&L Ownership)
Risk & Escalation Management
Team Leadership & Mentoring
Outcome-Based Delivery Mindset
What Success Looks Like
Establish trusted advisor relationships with key client executives.
Maintain high client satisfaction and engagement health scores.
Drive growth across assigned accounts through strategic expansion initiatives.
Ensure successful delivery of large-scale Salesforce and digital transformation programs.
Achieve revenue, margin, and operational performance targets.
Build a strong governance and stakeholder management framework that improves business outcomes and customer confidence.
Details
| Company | Persistent Systems |
| Location | Chicago, Illinois |
| Type | FULL TIME |
| Niche | Full-time |