Customer Success Manager

Kan Social · Oceanside, California

FULL TIME

Job Description

Client Success Manager, Kan Agency (Remote)

Kan Agency turns long-form content into viral short-form clips for podcasters, creators and public figures, and we have 30+ active clients. We're hiring a Client Success Manager to own the client relationship from onboarding through renewal, so our clients stay happy, get results and keep renewing.

What you'll do

Onboard new clients by running kickoff calls, collecting their assets and preferences, and setting up their workspace in ClickUp
Act as each client's main point of contact on Slack and run weekly or biweekly check-ins
Handle feedback, revision requests and approvals, and pass them clearly to our editing team
Track client performance (views and growth) and share wins and recaps with clients
Own renewals by spotting clients who might leave early and flagging upsell opportunities
Keep client resource docs and processes up to date

What we're looking for
1+ years in client success, account management or agency work, ideally in content, social media or creative
Excellent written English and a calm, confident tone with upset clients

- Very organized, with experience in ClickUp, Asana or a similar tool

You understand short-form content (TikTok, Reels, Shorts) and what makes a clip perform
Proactive, so you fix problems before the client notices them

Details
Remote, with overlap with US Pacific hours
Pay: [Base Salary + 3% revenue oer client], plus bonuses tied to client retention
Reports to the CEO

To apply

Send a 2-minute Loom answering this question: "A client messages you saying their last 5 videos flopped and they're thinking about canceling. What do you say and do?" Include your resume or LinkedIn.

Company	Kan Social
Location	Oceanside, California
Type	FULL TIME
Niche	Full-time

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Customer Success Manager

Job Description

- Very organized, with experience in ClickUp, Asana or a similar tool