Help Desk Technician

Pomeroy · Cleveland, Ohio

FULL TIME

Job Description

Help Desk Technician (Part-time)

Employment Type:

6 to 12-month contract with chance to extend

Hours:

20-25 hours per week with a semi-flexible schedule: Monday thru Friday some time between 7am to 1pm (minimum 3 hours per day)

Environment:

Onsite

Location

Downtown Cleveland (Free Parking)

Pay:

$20-$21/hr

We are seeking an oniste, part-time

Help Desk Technician

in Cleveland, OH. The

Help Desk Technician

will be responsible for providing technical support for hardware, software, printer, and network connectivity issues.

Essential Job Function

Provide Help Desk support and resolve problems to the end user’s satisfaction.

Provide technical assistance and support related to computer systems, hardware and/or software.

Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority, as well as priority level set on the ticket itself

Walk staff through problem-solving process Report unresolved issues to the Service Desk for escalation

May provide hands on support for projects and assisting the desktop support team.

Explore 1M+ Live Opportunities.

Help Desk Technician

Job Description

Location

Essential Job Function

Qualifications

Experience in technical support

Effective telephone & communication skills

Effective listening skills

Company	Pomeroy
Location	Cleveland, Ohio
Type	FULL TIME
Niche	Computer and Mathematical Occupations