Operations Coordinator

Johnson Controls · Manchester, England, United Kingdom

FULL TIME

Job Description

What you will do

We are looking for a Service Coordinator to join our team in Newton Heath, Manchester. As a Customer Service Coordinator, you will be responsible for scheduling routine service visits and remedial work visits for subcontractors, dispatching callouts, completing subcontractor monthly work orders, fulfilling paperwork requests including chasing documentation, organising future dates, and closing work down, among other responsibilities.

What we offer

· Competitive Salary:

Reflecting your skills and experience

Generous Leave

: 25 days annual leave plus Bank Holidays
Holiday Purchase Schem

e: Buy up to 10 extra days—up to 35 days total leave

· Comprehensive Benefits

o Pension plan (up to 7% employer match)

o Life assurance

o Employee assistance program

o Referral scheme

Exclusive Discounts:

High street brands, cycle-to-work scheme, and Johnson Controls product discounts
Career Development:

Extensive growth and advancement opportunities
Free Onsite Parking:

Hassle-free commuting
Dress Down Fridays:

Casual attire to wrap up the week

How you will do it

· Schedule planned maintenance, remedial and reactive works for subcontractors

Complete orders and send to subcontractors
Work on multiple customer portals
Liaise with teams to ensure visits are completed (nationals and local planners)
Chase outstanding paperwork
Provide first-class customer service via phone and email for planning and admin queries for internal and external customers
Work with Service Managers to utilise engineers as productively as possible
Work with other departments such as Sales, Billing, Facilities Management Helpdesk, and the subcontractor team to deliver a high level of customer service

What we look for

Required

· Customer service skills and experience

· Outstanding written and verbal skills

Ability to multi-task and work well in a high-pressure environment
Computer proficiency with the ability to handle multiple applications at once
Strong sense of urgency, attention to detail, and follow-through

· Excellent decision-making and problem-solving skills

· Good organizational skills

Preferred

· Previous planning or scheduling experience in a service role

· Salesforce experience preferred

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

LI-MS2
LI-Onsite

Company	Johnson Controls
Location	Manchester, England, United Kingdom
Type	FULL TIME
Niche	sales

Explore 1M+ Live Opportunities.