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Hilton · Birmingham, England, United Kingdom
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Training Officer at Hilton Birmingham Metropole, you’re not just delivering exceptional training programmes – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
How We'll Help You Thrive
Competitive pay
– Earn up to
£13.21 per hour
with opportunities to grow your career with Hilton.
Incredible travel perks
– Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
Food and beverage discounts
– Receive 50% off food and beverage at participating outlets.
Free meals on duty
– Helping you stay energised throughout your shift.
Generous holiday allowance – Enjoy 28 days' holiday including bank holidays, increasing with service.
Own a piece of Hilton
– Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.
Pension scheme
– Supporting you as you plan for the future.
High street discounts
– Access a range of exclusive savings through Perks at Work.
Mental health resources
– Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).
Crisis Concierge
– In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
Career development opportunities
– Grow with Hilton through learning and development programmes designed to support your personal and professional growth.
Responsibilities
As a Front Office Training Officer, you will play a key role in training and developing team members while providing essential administrative support to the department. The successful candidate will be flexible in their approach to working hours, delivering training across a variety of Front Office roles and shifts to ensure exceptional guest service standards are consistently maintained.
Execute the in-house training plan:
Coordinate and deliver engaging, high-quality training programmes that align with hotel priorities
Identify and support training needs:
Partner with line managers, department heads, HR, and the Training Manager to assess development needs, implement learning initiatives, and review progress monthly
Administer required training courses:
Coordinate legal, compliance, and vocational qualification programmes to ensure employees meet required standards and progress in their professional development
Engage and connect trainers across the hotel:
Lead monthly meetings with departmental trainers to share progress, review needs, and ensure training is consistently delivered
Inspire and develop the team:
Support team members within own and other teams, monitor performance, provide coaching, and foster a positive and productive training environment
A passion for spreading the light and warmth of
Hospitality
. Acting with
Integrity
and always doing the right thing. Inspiring others through
Leadership
. A belief that
Teamwork
drives the best outcomes. A sense of
Ownership
and accountability. And a focus on the
Now
, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Details
| Company | Hilton |
| Location | Birmingham, England, United Kingdom |
| Type | FULL TIME |
| Niche | healthcare |