Overview
Ibex is looking for a Senior Network Engineer with experience in WAN protocols (BGP, EIGRP, OSPF), LAN/WLAN (DNS, IP addressing, QoS, Spanning Tree, Multicast), Cisco Catalyst switches, and Cisco ISR/ASR routers, who can provide Tier 1/2/3 support to diagnose and resolve escalated issues.
Responsibilities
- Troubleshoot and provide Tier 1/2/3 support to diagnose and resolve escalated issues that may cause service degradation or connectivity interruptions across the Data Center, Disaster Recovery (DR) site, regional hubs, and all branches
- Manage and maintain network infrastructure, handling new tasks independently
- Perform routine network maintenance and system upgrades
- Monitor network performance to ensure system availability and reliability
- Track resource utilization, analyze trends, and support capacity planning
- Adhere to established configuration and change management policies to ensure change awareness, proper approvals, and successful implementation
- Define and implement network security rules, policies, and procedures in collaboration with the security team
- Liaise with internal and external teams to resolve issues efficiently
- Handle network-related queries from operations and end users
- Maintain network tools and applications such as SolarWinds Orion, TACACS, and configuration backup systems
- Join incident bridges, manage trouble tickets, and respond to real-time network queries
- Coordinate with telecom/carrier service providers as needed
- Configure and install various network devices and services (e.g., routers, switches, firewalls, VPNs, etc.)
Qualifications
- Master’s or Bachelor’s degree in Computer Science or Engineering
- 4 to 5 years of experience with WAN protocols (BGP, EIGRP, OSPF), LAN/WLAN (DNS, IP addressing, QoS, Spanning Tree, Multicast), Cisco Catalyst switches, and Cisco ISR/ASR routers
- Knowledge of NG firewalls (multi-vendor: Cisco ASA, Palo Alto, FortiGate) and security products/practices (ACLs, firewalls, VPNs, etc.)
- Familiarity with wireless access controllers and access points
- Project experience implementing core infrastructure, networking, and cloud-based services for business teams or consumers
- Experience with SDN/SD-WAN, public cloud, and security products/practices (ACLs, firewalls, VPNs, etc.)
- Expertise in troubleshooting routing, switching, and VPNs; strong understanding of WAN and internet multi-homing architecture
- Experience with security audits, network patching/upgrades, and compliance with network security policies
- Knowledge of ITIL and enterprise change management processes
- Operational excellence with a solid understanding of ITIL practices
- Strong experience with next-generation firewalls (multi-vendor: Cisco ASA, Palo Alto, FortiGate)
- Proficiency with Cisco IOS, Cisco ASA/Palo Alto firewalls, Fortinet Wireless, SolarWinds, and other network management tools
- Team management experience
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