Production Line Support

iSpace, Inc. · Anna, Ohio

FULL TIME

Job Description

Title : Production Line Support

Location

Anna, OH - Onsite

Duration : 6+ Months

Type : Contract -W2 (No Visa Sponsorship Available)

Responsibilities

This is for B-Shift 2:30pm to 11pm (M/T/W/TH), Friday is 3:30pm to midnight. On-site everyday.

The Line Support Technician is responsible for maintaining the overall stability of Tier I (Production Critical) Line Applications and equipment by following documented processes to return to normal operations or to diagnose the situation and escalate to appropriate support group if and when incidents occur.

Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems

Interaction with plant floor users and clients (in order to understand production line processes and customers)

Support projects such as technology upgrades\implementations of Tier 1 computer systems

Review, understand and react to various monitoring systems for Tier 1 computer systems

Required

Experience supporting computer applications and end-user computing devices

Experience supporting Windows 7/10, Active Directory, LAN/Networking

Experience using MS-Office, and problem ticketing applications

Experience executing processes on an AIX/UNIX environment

Experience managing 2nd level support calls (Level 1)

Experience managing 3rd level support calls (Level 2)

Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices

Preferred general functional knowledge of GALC/ALC systems and associated business processes/systems

Ability to follow and document processes

Ability to adapt/learn in a changing environment

Experience with general IT processes and development methodologies

Thanks & Regards,

Suchitra Gopi

Lead Talent Acquisition Manager

iSpace, Inc.

Office: 310-929-2210

suchitra.gopi@ispace.com |

https://www.ispace.com

Company	iSpace, Inc.
Location	Anna, Ohio
Type	FULL TIME
Niche	Full-time

Explore 1M+ Live Opportunities.