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Mashreq · Karachi division, Pakistan
Mashreq is seeking a strategic leader to direct the contact center’s agenda, align cross-functional teams, and drive excellence in customer service and operational efficiency. You will shape the roadmap, mentor supervisors, and oversee day-to-day voice and chat operations to ensure effective handling of inquiries and complaints.
The role emphasizes KPIs, SLAs, and data-driven improvements across digital self-service and multi-channel experiences, with collaboration across IT, Marketing, Product,
#J-18808-LjbffrDetails
| Company | Mashreq |
| Location | Karachi division, Pakistan |
| Type | FULL TIME |
| Niche | hr |
| Salary | PKR1.8 – PKR2.8 / yr |