Library Clerk

City of Mission Viejo, CA · Mission Viejo, California

FULL TIME$61,874 – $61,874 / yr

Job Description

Salary: $23.60 - $31.73 Hourly

Location

Library - 100 Civic Center Mission Viejo, CA Job Type: Full-time Job Number: 2627-11 Department: Library and Cultural Services Opening Date: 10/27/2026 Closing Date: 11/9/2026 3:00 PM Pacific Description City of Mission Viejo Invites Applications for LIBRARY CLERK $23.60 - $31.73 per hour

APPLY BY

3:00 P.M., MONDAY, NOVEMBER 9, 2026SEARCH

SCHEDULE

Online applications must be completed & submitted no later than 3:00 p.m. on the filing deadline. NeoGov will reject all applications started prior to 3:00 p.m., but not submitted by 3:00 p.m. No exceptions will be made to the closing deadline. Please plan accordingly. The first round of Zoom interviews is tentatively scheduled for some time the week of November 16, 2026. Only one date will be available for an applicant to attend. The City will not accommodate applicant scheduling requests for alternative dates. It is recommended that you plan your calendar accordingly when you apply. POSITION The City of Mission Viejo is accepting applications from qualified applicants for the position of Library Clerk in the Library & Cultural Services Department assigned to the Mission Viejo Library. This classification will perform a wide variety of technical and clerical work in support of library activities such as circulation and community assistance; and provides general information and assistance to the public. Currently, there is one (1) vacant position that will be filled at either forty (40) hours per week OR twenty-five (25) hours per week. While the actual work schedule can fluctuate, the primary 40-hour work schedule will be: Sunday from 8:00 a.m. to 5:00 p.m.; Monday and Tuesday from 9:00 a.m. to 6:00 p.m.; and Wednesday and Thursday from 12:00 p.m. to 9:00 p.m. If filled at 25-hours, the primary work schedule will be: Saturday from 8:00 a.m. to 5:00 p.m.; Tuesday from 12:00 p.m. to 9:00 p.m.; Thursday from 9:00 a.m. to 1:00 p.m.; and Friday from 12:00 p.m. to 5:00 p.m. The schedule and assignment may change to include evenings, weekends, and special events depending on the needs of the City. This is an FLSA non-exempt position and is entitled to overtime. The eligibility list established during this recruitment may be used to fill future full-time, part-time or temporary Library Clerk vacancies.

Examples of Important and Essential Duties YOUR IMPACT By offering guidance and support, Library Clerks contribute significantly to creating a welcoming and efficient environment where Mission Viejo patrons can explore, learn, and engage with the vast array of information available.

Typical Library Clerk duties include:

Provides general clerical support including preparation and maintenance of lists, reports and other documents; compiles statistics and data. Serve at the circulation desk; charges and discharges library materials and issue library cards; collect fines for overdue materials and fees for lost or damaged items. Responds to patrons in person or on telephone regarding library information, library materials or services, and refers them to the appropriate sources of information. Interprets and answers questions regarding library circulation policies and procedures.

Tallies daily cash receipts and prepares financial reports.

Identifies overdue and damaged materials; searches shelves for overdue, missing or lost materials. Participates in the training of library pages and volunteer staff in work related to circulation or technical services activities, including maintenance of schedules.

Participates in the operational support of activities of the automated library system such as system backup, record keeping, generating and distributing notices and reports, and general system maintenance and troubleshooting.

Processes and receives the interlibrary loan and document delivery requests for library materials, maintains interlibrary loan records and prepares statistics as required.

Prepares routine and periodic reports.

Performs other duties as assigned. Applicants are encouraged to review the entire Library Clerk job description by visiting the City's website at missionviejo.gov. YOUR TEAM The Mission Viejo Library serves over 190,000 total cardholders and circulates over 835,000 items annually. Cultural Services hosts hundreds of classes and provides dozens of programs throughout the year. The members of the Mission Viejo Library & Cultural Services Department are passionate and dedicated to enriching the lives of their community through literature, art, resources, and programs.

They are looking for someone with the same commitment to service and team spirit to join them! IDEAL CANDIDATE QUALITIES

Flexibility to work a varied work schedule which may include morning, evenings, and weekends. Skill in providing a high level of customer service to the public and City staff. Experience with performing routine clerical work including mathematical calculations, maintenance of appropriate records, and compiling information for reports with speed and accuracy. Ability to communicate clearly and concisely, both orally and in writing. Ability to successfully work independently with minimal supervision. Ability to interact and work with people from varying age groups and diverse backgrounds. Job Related and Essential

Qualifications

Knowledge of:

Applications of automated library circulation system. Standard library practices and procedures including circulation and cataloging. Library classification and cataloging, and bibliographic terminology. Effective public relations. Modern office practices, methods and computer equipment. Basic principles and practices of data collection and report preparation. Principles and procedures of record keeping. Basic arithmetic principles and cash handling. Principles of training and supervision.

English usage, grammar, spelling and punctuation. General principles of risk management related to the functions of the assigned area. Techniques for providing a high level of customer service to public and City staff, in person and over the telephone. Safe driving principles and practices. Safe work practices. Passport processing, rules, and regulations, and all passport services, if assigned as a certified Passport Acceptance Agent. Skill in:

Typing at a speed necessary for successful job performance.

Performing a variety of technical and clerical library work with speed and accuracy.

Learning, interpreting and applying Federal, State, and local administrative and departmental laws, codes, regulations, policies, and procedures.

Performing varied library work quickly, accurately.

Performing routine clerical work including mathematical calculations, maintenance of appropriate records and compiling information for reports.

Accessing, retrieving, entering and updating information using a computer terminal.

Dealing courteously and effectively with the public.

Using English effectively to communicate in person, over the telephone and in writing. Using tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines. Establishing and maintaining effective working relationships with employees and those contacted in the course of the work. Operating modern office equipment including computer equipment and software programs. Operating a motor vehicle safely.

Experience and Training and License/Certificate QUALIFICATIONS Equivalent to the completion of twelfth (12th) grade and two (2) years of experience in library services or providing customer service involving in-person public contact.

LICENSE OR CERTIFICATE A driver's license is not required, but the employee must be able to arrange reliable and timely transportation to offsite facilities and locations to complete essential functions of the position.

Benefits

Overview The following description is a general overview of the benefits provided to City of Mission Viejo benefit eligible employees. For specific details, please review the Human Resources Policies, Management and Budget Policies, Administrative Regulations, and official plan documents, or contact the Human Resources office at 949.470.3060.

Employees of the City are currently covered under the (CalPERS). While the City does not participate in the Social Security System, federal mandate requires new employees to contribute 1.45% of wages to Medicare insurance coverage. RetirementEmployees Hired On or After January 1, 2013, Who Are CalPERS Members - A CalPERS member hired by the City of Mission Viejo within less than a six (6) month break in CalPERS covered service, will participate in the 2% at 60 formula, three-year final compensation, and 1959 survivor benefit. Employees are required to contribute the full 7% member contribution, plus an additional 1.5% towards the employer rate. A CalPERS member hired by the City of Mission Viejo with a six (6) month or more break in CalPERS covered service, will participate in the 2% at 62 formula, three-year final compensation, and 1959 survivor benefit. The employee pays the full member contribution, which is variable. The contribution rate for new members is 50% of the normal cost rate which is subject to change. The current member contribution is 7.5%. Employees also contribute 1.5% towards the employer rate. Employees Hired On or After January 1, 2013, Who Are Not CalPERS Members - Employees hired on or after January 1, 2013, will participate in the 2% at 62 formula, three-year final compensation, and 1959 survivor benefit. The employee pays the full member contribution, which is variable. The contribution rate for new members is 50% of the normal cost rate which is subject to change. The current member contribution is 7.5%. Employees also contribute 1.5% towards the employer rate. Employer's Contribution Rate - Beginning July 1, 2025, the employer's normal cost contribution rate is 11.96%, which reflects the employee pick-up of 1.5% of the employer rate. Retiree BenefitsEmployees Hired On or After December 2, 2006 - The City's Retiree Health Savings Plan is a defined contribution health reimbursement plan, which is intended to help employees offset post-retirement healthcare costs by allowing employees to contribute pre-tax dollars from their current wages with an additional contribution from the City, into an account that can be accessed upon retirement. To be eligible for the full benefits of the RHS Plan, an employee must reach age 55 with a total of 15 years of service with the City of Mission Viejo. The RHS Plan requires mandatory contributions from both the employee and the City. Contributions to the RHS Plan will commence for an employee beginning with the first pay period that occurs after the eligible employee's completion of one year of service with the City. Eligible employees will be required to contribute 1.5% of their salary. Deductions will be pre-tax and will be taken from each paycheck. Starting the same date, the City contribution will be $100 per month ($50 per pay period for 24 pay periods) for full-time employees, $75 per month ($37.50 per pay period for 24 pay periods) for full-time equivalents of .750 to .999, and $50 per month ($25 per pay period for 24 pay periods) for full-time equivalents of .500 to .749, after the completion of the waiting period. This program is administered by MissionSquare. Payday The City issues paychecks on a biweekly basis (), every other Friday. Benefits are deducted from paychecks twice a month. Holidays The City observes ten (10) paid holidays, including a Winter Closure at City Hall and the Corporation Yard between December 26th and December 31st. Effective July 2025, employees also have two (2) floating holidays per year, which is credited annually on January 1st (on the employee's hire date in the first year) and cannot be carried-over. Comprehensive Annual Leave Provides employees with paid time off for rest and relaxation, personal or family illness, bereavement, and personal business. For non-exempt classifications, 19 days annual accrual during the first year, increasing to 30 days beginning in year ten, prorated based on the full-time equivalent for all part-time positions. For exempt classifications, 24 days annual accrual during the first year, increasing to 35 days beginning in year ten, prorated based on the full-time equivalent for all part-time positions. Jury Duty Leave Employees are granted up to 30 paid days for jury service.

Cafeteria Plan The City offers a "cafeteria style" flexible benefits plan, with a provided by the City for all regular and probationary full-time and part-time employees. The benefits plan is covered under Section 125 of the Internal Revenue Code allowing employees to pay monthly benefit premiums on a pre-tax basis. Benefit coverage begins the first day of the month following thirty-days (30) of continuous regular employment. Medical Insurance The City contracts with to employees, plus their qualified dependents. Employees are required to participate in the City group medical plan. Dental Insurance The City contracts with Delta dental for dental coverage for employees, plus their qualified dependents. There is a choice among two plans, Delta PPO and Delta Care PMI. Vision The City contracts with Vision Service Plan (VSP) for vision coverage for employees, plus their qualified dependents. Life Insurance The City contracts with Voya to provide term life insurance for employees in an amount equal to two (2) times the employee's annual salary to a maximum of $400,000. The City pays the full cost of the monthly premium. If you need more than the Basic Life insurance the City provides, you may purchase additional coverage by enrolling in the Supplemental Term Life (STL) and AD&D insurance programs. Short and Long Term Disability The City contracts with Voya to provide both short and long-term disability insurance coverage to the employee, in a benefit amount up to 66% of the employee's salary. The City pays the full cost of the monthly premium. Flexible Spending Account You can set up one Flexible Spending Account (FSA) for health care expenses and another to pay for the cost of caring for your dependents while you are at work. The Health Care Spending Account is a tax-free way to pay any qualified out-of-pocket expenses associated with medical, dental, and vision care for yourself and any family members who are legal dependents. You may contribute up to the IRS allowed maximum, pre-tax, annually to this account. The Dependent Care Spending Account allows you to pay for child or elder care expenses on a tax-free basis. You may contribute up to the IRS allowed maximum annually towards this account. Both types of accounts are administered through

Employee Assistance Program The City contracts with CONCERN to provide short term counseling benefits, as well as life management services and referrals, to employees, their dependents, and any other members within their household. The City pays the full cost of the monthly premium. Deferred Compensation A voluntary deferred compensation plan is available through Voya. The City matches contributions up to $150 per month. College Savings Plan The City offers payroll deductions to a qualified 529 plan. This voluntary managed by ScholarShare, is a flexible college savings program that helps make saving for a child's higher education easier. Wellness Program The City offers free membership, with some restrictions, to the City's Recreation and Tennis Centers for employees and their resident family members. Tuition Reimbursement Once probation has been successfully completed, the City offers tuition reimbursement to employees for qualified classes and/or programs up to $1,250 per fiscal year, prorated based on the full-time equivalent for all part-time positions. Pre-approval by the employee's supervisor and the City Manager is required. Technology Loan Program Once probation has been successfully completed, an interest-free technology loan is available to employees in an amount up to $3,500, prorated based on the full-time equivalent for all part-time positions. Flexible Workplace Program The Flexible Workplace Program allows an employee to enter into an agreement to schedule portions of their work week away from their regular worksite. Participating employees will work a full workday, but program participation allows times and number of hours in the office to be scheduled differently between individual days of the week. The City Manager must approve all Flexible Workplace Program applications. Program participation is a benefit and not an entitlement and is approved on a case-by-case basis. 01

The following supplemental questions will be a primary tool in the evaluation of your qualifications for this position and will be used in conjunction with your application to evaluate your experience, knowledge and skills. Do not refer to your application and/or resume when completing these questions. Do you understand and acknowledge these instructions?

Yes No

02

The first round of Zoom interviews is tentatively scheduled for some time the week of November 16, 2026. Only one date will be available for an applicant to attend. The City will not accommodate applicant scheduling requests for alternative dates and it is recommended that you plan your calendar accordingly. Further, if you are invited to an interview, you will receive an email from the City of Mission Viejo with instructions to self-schedule yourself for an interview time some time the week of November 16, 2026. Failure to self-schedule an interview on time and/or to show up for the interview on time is an automatic fail for this recruitment. Do you understand and acknowledge these instructions?

Yes No

03

Which position(s) are you interested in?

Full-time: 40 hours Part-time 25 hours Both

04

Currently, there is one (1) vacant position that will be filled at either forty (40) hours per week OR twenty-five (25) hours per week. While the actual work schedule can fluctuate, the primary 40-hour per week work schedule will be: Sunday from 8:00 a.m. to 5:00 p.m.; Monday and Tuesday from 9:00 a.m. to 6:00 p.m.; and Wednesday and Thursday from 12:00 p.m. to 9:00 p.m. The primary 25-hour per week work schedule will be: Saturday from 8:00 a.m. to 5:00 p.m.; Tuesday from 12:00 p.m. to 9:00 p.m.; Thursday from 9:00 a.m. to 1:00 p.m.; and Friday from 12:00 p.m. to 5:00 p.m.Are you able to work the two (2) schedules listed above?

Yes No

05

If no to Question #4, please provide your schedule availability. 06

As a Library Clerk, you will need to feel comfortable making decisions in the absence of your supervisor. Do you feel comfortable interceding with patrons who are displeased with library policies and/or paying fees? Please provide an example when you made a decision without involving your supervisor. 07

The Mission Viejo Library Checkout Desk can be fast paced with continuous patrons needing assistance, answering phone calls, paying fines/fees, checking in/out library materials, and answering generic library questions. Please provide an example of working in a fast-paced environment and completing assigned tasks. 08

Describe your experience dealing courteously and effectively with the public. Include your definition of Excellent Customer Service and provide a clear example of when you provided such service. 09

Please provide your cash handling experience related to accepting cash, processing credit cards, and producing & reconciling cash handling reports. 10

What are your long-term career goals, and how does this role fit into your overall career plan? Required Question

Company	City of Mission Viejo, CA
Location	Mission Viejo, California
Type	FULL TIME
Niche	Office and Administrative Support Occupations
Salary	$61,874 – $61,874 / yr

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