We are an emerging business consulting company providing services to industry-leading clientele in North America, Europe, and the Middle East.
We have a multidisciplinary service portfolio catering to 19 clients across 3 continents including market leaders in the Telecom, Healthcare, Insurance, Energy, Food, and Real Estate industries.
Job Description
About the Role:
MurkezTechnologies is seeking a motivated and detail-oriented IT & MarketingSupport Coordinator to support the online delivery operations of a U.S.-basedconvenience store and fuel station network. This role covers both the technicaland marketing sides of delivery-platform operations — managing store listings,POS integration, and basic troubleshooting, while also handling in-apppromotions and product imagery. The Coordinator will work closely with U.S.store managers and the Operations team to keep listings accurate and wellpresented across every platform.
Key Responsibilities:
Platform Setup & Systems Support
- Configure and maintain store listings and product catalogs on Uber Eats, DoorDash, and similar delivery platforms, including integration with store POS and tablet systems where applicable.
- Resolve basic technical issues (order syncerrors, tablet connectivity, login and account problems) by remotely guidingstore staff, and elevate complex issues to platform support or IT.
- Coordinate with the PriceBook team to ensuredelivery-platform pricing and product information match in-store pricing.
Promotions & Listing Presentation
- Create, schedule, and update in-app promotions(e.g., free delivery over a set amount, percentage-off deals, and bundleoffers), and track which ones perform best.
- Assist with the customer loyalty program,including updating point and discount rules and tracking participation.
- Enhance, edit, and standardize product andbundle images using AI-based tools, ensuring images accurately represent theactual products.
- Improve product titles and descriptions on eachdelivery platform so items are easier to find in in-app search.
Reporting & Communication
- Pull and organize order data and performance reports from each platform for management.
- Maintain clear, professional communication withU.S.-based store managers, the Operations team, and platform support by phoneand email.
Preferred:
- Experience with Uber Eats, DoorDash, or similar delivery platforms.
- Prior experience with IT support, POS systems, or basic tech troubleshooting.
- Prior experience with digital marketing orpromotions.
Requirements:
- Bachelor's degree in Business Management,Information Technology, Marketing, or a related field, or equivalent practicalexperience.
- 1–3 years of experience in IT support, digitalmarketing, e-commerce, or a related field.
- Strong command of English (both written andverbal), with the ability to communicate confidently with U.S.-basedstakeholders.
- Comfortable with computers and apps, includingbasic troubleshooting of software and hardware issues (tablets, POS systems,and logins).
- Comfortable using AI-based image editing anddesign tools (e.g., Canva AI, Adobe Firefly, or similar).
- Strong attention to detail and able to stayorganized with recurring weekly tasks.
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