Explore 1M+ Live Opportunities.
Direct applications, high-package MNC listings, and exclusive insider referrals updated daily across 50+ niches worldwide.
Live Jobs|Remote & Onsite|Apply in 1 Click
Join Our WhatsApp Job ChannelDirect applications, high-package MNC listings, and exclusive insider referrals updated daily across 50+ niches worldwide.
Initi8 Recruitment · Manhattan, Kansas
Customer Success Engineer | Solve It With Customers, Automate It With AI | NYC Start-Up
The Opportunity
You’ll be the engineer customers turn to when something goes wrong on the platform. You’ll work directly with them to understand the problem, find the root cause and fix it fast. Then you’ll use AI to make sure it never happens again.
Every issue you solve becomes something the platform learns from. You’ll turn your fixes into knowledge, tools and workflows for our AI agents, so the next customer with the same problem gets an instant answer.
The goal is simple: fix it once, automate it forever.
What You’ll Do
Work closely with customers to understand and resolve their technical issues
Investigate and debug problems across the product, APIs, integrations and data
Build the knowledge, tools and workflows that let the AI agents fix these issues on their own
Keep improving how well the AI diagnoses and resolves customer problems
Solve technical issues end to end
Spot patterns across customers and eliminate recurring issues for good
About You
You’re a hands-on engineer who loves working with people as much as code. When a customer has a problem, you want to understand exactly what’s going on, explain it clearly and get it fixed.
You have 1–5 years’ experience in software engineering, customer success engineering, solutions engineering or a similar client-facing technical role.
You’re confident writing code and working with APIs, databases and SQL, and you’re excited about building with AI agents and automation.
Most importantly, you’re resourceful. You like figuring things out, taking ownership and working where there isn’t always a playbook.
Why Join?
You'll be joining a high-growth NYC technology startup at an exciting stage of its growth.
The team is technically strong, ambitious and moving quickly, with a culture built around ownership and solving problems rather than following a rigid playbook.
You'll have the opportunity to work closely with senior leadership and engineering, take real ownership from day one and help shape the product as the company scales.
The Company
You’ll be joining a high-growth NYC tech start-up at a really exciting point in its journey.
The team is technically strong, ambitious and moves fast. The culture is built on ownership and solving problems, not rigid playbooks.
You’ll work closely with senior leadership and engineering, own real work from day one and help shape the product as the company grows.
Location
New York City. Full-time, on-site 5 days a week.
Compensation
$120,000–$160,000 + equity
If you’re an engineer who loves solving problems with customers and wants to use AI to stop them coming back, we’d love to hear from you!
Details
| Company | Initi8 Recruitment |
| Location | Manhattan, Kansas |
| Type | FULL TIME |
| Niche | None |
| Salary | $1,20,000 – $1,20,000 / yr |