Quality Assurance (QA) Assistant

Primebpoandtelecommunications · Saddar, Pakistan

FULL TIMEPKR446 – PKR670 / yr

Job Description

PRIME BPO is looking for a detail oriented and confident Quality Assurance (QA) Assistant to join our growing team.

Support Staff

On-site

Job Overview

Junior

Job Timings

Any

Last Date to Apply

September 30, 2026

PRIME BPO is Hiring – Quality Assurance (QA) Assistant
On Site | Night Shift | Rawalpindi

Prime BPO & Telecommunications is a trusted BPO partner for business growth, delivering reliable support, smart solutions, and efficient services that help businesses operate smoothly and achieve sustainable success. We're looking for a detail-oriented QA Assistant to support our Quality Assurance team in monitoring, evaluating, and improving the quality of customer interactions and internal processes.

Position Title

Quality Assurance (QA) Assistant

Job Type

Full Time
On Site (Office Based)
Night Shift

Location

Plot D-146, 6th Road, Rawalpindi
Candidates can search "Prime BPO" on Google Maps for the exact location

Key Responsibilities

Monitor and evaluate the quality of customer interactions and internal processes
Ensure compliance with client standards, company policies, and service-level agreements (SLAs)
Analyze data, identify trends, and document findings clearly
Contribute to continuous improvement initiatives within the QA function
Handle confidential and sensitive information with integrity
Maintain objective, fair, and consistent evaluations across interactions
Collaborate with teams while also managing tasks independently

Required Qualifications

Minimum 1 Year of experience in a BPO or call center environment (Mandatory)
Prior experience in Quality Assurance, quality monitoring, or auditing preferred
Strong attention to detail and ability to evaluate interactions objectively
Good written and verbal communication skills
Proficiency in MS Office or Google Workspace, particularly Excel/Sheets
Strong time management and organizational skills
Quality-driven mindset with a continuous improvement focus
Willingness to learn and adapt in a fast-paced BPO environment

Why Join PRIME BPO?

Professional and growth oriented work environment
Opportunity to build a long term BPO career
Supportive management and structured processes
Free meals, coffee, and tea – food is on the house
Training allowance
12 to 16 paid leaves annually
Medical benefits
Gym and salon membership
EOBI
Leave Encashment policy

Interview Timings:

6:00 PM – 11:00 PM (Monday to Friday)

Interview Location:

Plot D-146, 6th Road, Rawalpindi
Search "Prime BPO" on Google Maps for directions

For More Information Contact:

#J-18808-Ljbffr

Company	Primebpoandtelecommunications
Location	Saddar, Pakistan
Type	FULL TIME
Niche	sales
Salary	PKR446 – PKR670 / yr

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Quality Assurance (QA) Assistant

Job Description

Job Overview

Job Timings

Last Date to Apply